Case Studies & Production Systems

Case Studies & Portfolio

Production systems delivered into high-stakes operations.

We evaluate real bottlenecks, design event-driven architectures, and deploy resilient digital systems. Here is an honest breakdown of how our systems operate in production.

B2B SaaSClient Profile: Growth-Stage B2B Software Provider

Delivered in 3 Weeks

Autonomous Inbound Lead Triage & Enrichment Engine

Operational Context:A fast-growing software company receiving 40+ inbound inquiries per day across contact forms, product demo requests, and partner applications. Sales development reps were spending the first 2 hours of every day manually checking company domains, finding LinkedIn profiles, and assigning reps in HubSpot.

The Specific Bottleneck

Average lead response time hovered at 4.2 hours during business hours and 18 hours overnight. Up to 25% of unqualified spam leads were cluttering executive calendars, while high-value enterprise inquiries experienced unacceptable friction.

The SynqLabs Architecture Solution

SynqLabs engineered an event-driven automation pipeline that validates inbound submissions, enriches company revenue and employee size via Clearbit/Apollo APIs, uses an LLM classification agent to determine deal intent, auto-routes to the appropriate AE's calendar, and posts an instant summary to the #sales-alerts Slack channel.

System Topology & Engineering Specifications

Production Verified

1. Ingestion LayerNext.js Webhook Endpoint with HMAC signature verification

2. Processing EngineTemporal workflow runner executing retryable enrichment jobs

3. Deterministic GateGPT-4o structured JSON intent classifier with human review override

4. Persistent StatePostgreSQL audit log with HubSpot bi-directional sync

Observed Operational Outcomes:

Sub-60 second lead triage latency down from 4.2 hoursAutomated enrichment completed before sales reps open the notificationZero calendar clutter from unqualified bot submissionsFull audit trail of every routing decision with fallback to human queue

TemporalFastAPI (Python)Next.jsHubSpot APISlack Bolt SDKOpenAI GPT-4oPostgreSQL

Professional ServicesClient Profile: Consulting & Regulatory Advisory Firm

Delivered in 4 Weeks

Multi-Source Grounded RAG Assistant for Advisory & Compliance

Operational Context:A boutique consultancy managing hundreds of complex client policy documents, state regulatory guidelines, and standard operating procedures across disparate Google Drives and Dropbox folders.

The Specific Bottleneck

Junior consultants were spending 8 to 12 hours researching regulatory clause comparisons for client deliverables. Generic public AI chatbots could not be used due to client data privacy mandates and severe risks of legal hallucination.

The SynqLabs Architecture Solution

SynqLabs deployed a private, on-premise vector search and grounded RAG knowledge engine. Documents are automatically chunked, embedded, and re-ranked using hybrid search (dense semantic + BM25 keyword). Every answer links to highlighted PDF page numbers with direct source attribution.

System Topology & Engineering Specifications

Production Verified

1. Ingestion LayerAutomated document parser handling PDF, DOCX, and scanned OCR files

2. Processing EngineHybrid dense-sparse embedding pipeline with Cohere Re-ranker

3. Deterministic GateStrict system prompt with zero-hallucination instruction and citation requirement

4. Persistent StateSelf-hosted Qdrant vector database + PostgreSQL metadata catalog

Observed Operational Outcomes:

Immediate document retrieval with exact paragraph and page citationsZero client data shared with public model training poolsDirect document comparison views reducing manual reading hoursAuditable citation logs for all compliance-sensitive queries

Qdrant Vector DBLlamaIndexCohere Re-rankFastAPINext.js 14Claude 3.5 SonnetTailwind CSS

Logistics & SMBClient Profile: Logistics & Fleet Management Service

Delivered in 5 Weeks

Bespoke Operations Dashboard & Automated Billing Architecture

Operational Context:An operational logistics provider coordinating 60+ drivers, daily route dispatches, and weekly contractor invoicing using disconnected spreadsheets and manual QuickBooks data entry.

The Specific Bottleneck

Billing errors occurred on 8% of invoices, creating delayed payments and contentious contractor disputes. Office managers lost 20+ hours every month reconciling driver mileage and fuel receipts.

The SynqLabs Architecture Solution

SynqLabs built a unified, keyboard-first operations portal with high-density dispatch tables, automated receipt OCR parsing, live route status tracking, and direct Stripe Connect / QuickBooks automated payroll dispatch.

System Topology & Engineering Specifications

Production Verified

1. Ingestion LayerMobile photo upload via AWS S3 presigned URLs

2. Processing EngineVision LLM extracting vendor, date, gallons, and amount with validation logic

3. Deterministic GateAutomated billing calculator triggering Stripe Connect payouts

4. Persistent StateNormalized Supabase PostgreSQL database with row-level security

Observed Operational Outcomes:

Single centralized portal replacing 4 disconnected spreadsheetsAutomated mileage & receipt parsing completed in secondsContractor invoice disputes dropped to near zeroClean, modern interface designed specifically for rapid keyboard operation

Next.js App RouterTypeScriptSupabase (PostgreSQL)Stripe Connect APITailwind CSSOpenAI Vision

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